Account Deletion

Anyone in the United States may submit a request or appeal through Settings → Privacy controls or by emailing privacy@rishtio.com. Statutory rights depend on applicable law, but you do not need to identify a statute to use this nationwide intake path. Tell us the right you want to exercise and provide enough account information for us to locate the request. Do not email identity documents, passwords, social-provider tokens, or other unnecessary sensitive material. We use proportionate account or identity checks to protect against unauthorized access, correction, or disclosure.

After a valid ordinary deletion request is confirmed, access and bearer sessions are revoked immediately and the profile is removed from use. Durable asynchronous cleanup then deletes account-owned profile data, preferences, photos and files, verification uploads, Share Kit and support files, chat attachments and resources, match records, device registrations, provider credentials, Azure Communication Services resources, provider-side Face resources if any exist, and AI-derived embeddings, summaries, suggestions, scores, match reasons, and outreach output. Cleanup waits for still-valid upload credentials to expire and retries required external deletion instead of reporting success early. We do not promise a fixed cleanup time that is not enforced by the workflow. Production database backups expire under the configured backup policy, currently up to 35 days. Deleted active data is not restored except for disaster recovery and is removed again through normal cleanup.

Limited records may remain after deletion: • Reviewed platform-ban provider/document aliases are purpose-separated HMAC values, contain no raw provider subject or document number, and may remain for up to 1,825 days. Renewal requires staff review and resets the reviewed term. • Directional pair-block HMAC aliases belong to the blocker and remain until that person unblocks or deletes their account. They do not prevent registration. • Reports are stripped of free text and direct profile links and grouped only by a random token. Unresolved reports remain until resolution and any appeal are final. Ordinary resolved report evidence is then retained for 365 days. Evidence supporting an active platform ban follows that ban's reviewed retention cap; after the ban is lifted or expires, the configured 30-day grace applies without extending beyond the reviewed cap. A staff-reviewed ban renewal extends that cap. • An active CyberTip, 18 U.S.C. Section 2703(f), or litigation hold overrides the report deadline until the hold is explicitly released. The already-computed deadline applies at the next cleanup after release. • Closed support-ticket projections follow the implemented 14-day-after-view or 60-day-after-closure schedule. • Azure Monitor operational records follow the enforced 30-day retention; Expo diagnostics follow the configured provider retention. Ordinary deletion permits recreation of a new account, subject to an effective platform ban or restored pair block.